Refund & Cancellation Policy

Last updated: June 2025

This policy applies to all Premium subscription purchases made on zunoiq.ai operated by ZunoIQ, Goa, India.

1. Subscription Plans

ZunoIQ offers two Premium subscription plans:

• Monthly Plan - billed every 30 days.
• Yearly Plan - billed once annually at a discounted rate.

Both plans provide immediate access to all Premium features upon successful payment.

2. Refund Eligibility

Because ZunoIQ delivers digital content and services, all sales are generally final. However, we will consider refund requests on a case-by-case basis under the following conditions:

• Request within 2 days of purchase: If you contact us within 2 days of your initial subscription payment and have not significantly used Premium features (Not more than 3 AI-generated summaries), we will process a full refund.
• Technical failure: If a verified technical issue on our end prevented you from accessing Premium features for more than 48 consecutive hours, you may be eligible for a pro-rated refund for the affected period.
• Duplicate charges: If you were charged more than once for the same subscription period due to a payment error, the duplicate charge will be fully refunded.

Refund requests made after 2 days from the purchase date, or where Premium features have been substantially used, will not be approved.

3. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing immediately. You will retain access to Premium features until the end of your current paid billing period. No partial refund is issued for the remaining days of a cancelled period unless you are eligible under Section 2 above.

4. How to Request a Refund

To request a refund, contact us within the eligible window:

• Email: support@zunoiq.ai
• Phone: +91 7083786417

Please include your registered email address, the date of purchase, and the Razorpay transaction ID (available in your payment confirmation email). We will respond within 3–5 business days.

5. Refund Processing

Approved refunds are processed back to the original payment method via Razorpay within 5–10 business days. The exact timing depends on your bank or card issuer.

6. Free Plan

The free tier of ZunoIQ requires no payment. There is nothing to refund for free-plan usage.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Changes take effect upon posting. Purchases made before a policy change are governed by the policy in effect at the time of purchase.