Delivery Policy

Last updated: June 2025

ZunoIQ is a fully digital platform. We do not sell or ship any physical goods. This Delivery Policy explains how your purchased services and digital content are delivered to you.

1. Nature of the Service

All products and services offered by ZunoIQ - including Premium subscriptions, AI-generated study packs, quizzes, flashcards, and analytics - are delivered entirely online through our platform at zunoiq.ai. There is no physical product, no shipping, and no delivery address required.

2. Premium Subscription Activation

Upon successful payment of a Premium subscription:

• Immediate access: Your account is upgraded to Premium instantly once Razorpay confirms the payment. You do not need to wait or take any further action.
• Confirmation email: A payment confirmation email is sent to your registered email address within a few minutes of purchase.
• Access duration: Premium access is active for the full subscription period (30 days for monthly, 365 days for yearly) from the date of payment.

3. AI-Generated Content Delivery

When you upload study material and request AI processing:

• Summaries, flashcards, and quizzes are generated and displayed within your browser typically within 15-60 seconds, depending on the size of your material.
• Generated content is saved to your account and accessible any time you log in.
• There is no separate download or delivery - everything is available directly in your ZunoIQ dashboard.

4. Service Availability

ZunoIQ aims for high availability but does not guarantee uninterrupted service. Planned maintenance windows will be communicated in advance where possible. In the event of extended outages affecting Premium users, please refer to our Refund & Cancellation Policy.

5. Access Issues

If you complete payment but do not see Premium features activated within 10 minutes, please:

1. Log out and log back into your account.
2. Check your email for a payment confirmation from Razorpay.
3. If the issue persists, contact us at support@zunoiq.ai with your transaction ID and we will resolve it within 24 hours.

6. Contact

For any delivery-related questions, reach us at support@zunoiq.ai, call +91 7083786417, or visit our Contact page.